To minimise colour differences, along with other product differences, please order products at the same time, within the same order. Stains / paints / materials may appear lighter and colours may not be accurate and textures may not be properly visualised as a result of Internet & computer inaccuracies. When you accept & place an order, you are accepting the limitations inherent in not using other visual aids, like catalog or other swatches – which you can obtain by contacting us before you order.

Your completion of an order constitutes your waver of any claim you may have due to dissatisfaction with the product colours, textures, stains & grains. Note that although every attempt is made to most closely match colours of the same product on the same order, we in no way guarantee any type of match from order to order. Because your product is custom made, it cannot be cancelled or returned once it is in production.


Shipping Estimates


• Estimated shipping dates are dependant on availability of materials and are subject to change without notice. Dates given are for the date items are estimated to ship and not the date items are estimated to arrive at your destination. We will attempt to contact you as soon as possible in the case of a backorder / delay although backorder information is not always available.


Product Returns


• All items are custom made and / or shipped to your specifications, and may not be able fit into other windows or doors. Due to these and other reasons, items are not returnable. Warranted items with defects in either materials or workmanship are available to be repaired or exchanged at the discretion of the manufacturer only.

Colour Disclaimer


• Due to many factors, we cannot guarantee that the colours displayed on this website will exactly match the colour of the blind. There are many variables which can change the colour you see as you view our site. Computer monitors display up to millions of colours and the human eye can only decipher a very small fraction of those colours. And within that small fraction, we all see them differently. In addition, people's monitor settings may influence how colours are displayed.

Computer monitors have inherent limitations, and electronically reproducing colour on the Internet is imprecise. Therefore, we cannot assure you that what you see accurately portrays the colour. We have gone to great lengths to portray colours as accurately as possible. If you would like to see actual colours, please request swatches from our Web site from the samples link on our homepage. Natural wood, fabric, metal, and PVC products may vary in colour over time.

• All products have dye lot variations although we work hard to control product quality and minimise differences. To minimise colour differences, along with other product differences, please order products at the same time, within the same order. Stains / paints / materials may appear lighter and colours may not be accurate and textures may not be properly visualised as a result of Internet & computer inaccuracies.

When you accept and place an order, you are accepting the limitations inherent in not using other visual aids, like catalog or other live samples – which you can obtain by contacting us before you order.

Your completion of an order constitutes your waver of any claim you may have due to dissatisfaction with the product colours, textures, stains & grains. Note that although every attempt is made to most closely match colours of the same product on the same order, we in no way guarantee any type of match from order to order. Because your product is custom made, it cannot be cancelled or returned once it is in production.


Order Changes


• All products are custom made to your specifications and therefore can not be changed once products are cut. Please be sure of your specifications before ordering. If a date entry error has been made, or your specifications change, e-mail us at info@nqblindsandshutters.com.au

• All attempts will be made to make your requested changes although production begins on most items as soon as you place your order.

Product Pricing and Specials


• N.Q. Blinds and Shutters work hard to give you the very best price every day. From time to time, we are given special pricing and discounts from our suppliers for many different reasons. Most discounts and specials are good for a limited time only and apply to orders at a specific order time. Orders placed before, and orders placed after, published specials listed on this website, are not eligible for credit or exchange due to changes in pricing.


Product Damages / Lost Products


• You should inspect the product as soon as it arrives and note in writing any signs of damaged or missing items with the freight company at time of delivery. If there is a need to file a claim, save all of your boxes and packaging as the freight company will need these for an inspection.

We must be notified immediately of any damaged / missing items and the tracking number associated with the related boxes). We will have the shipping company contact you to set up a time for product inspection.

N.Q. Blinds and Shutters can not be responsible in any way for missing or damaged items due to fault from a shipping company. Damage / missing items will be replaced once the claim is accepted in full by the shipping company and never before. Lost / missing boxes are subject to a search period before shipping will admit loss. This period is usually one to eight days but can be longer.